Refund policy
Return & Refund Policy
We have a 30-day refund policy, which means you have 30 days after receiving your item to request assistance with your order.
To start a request, please contact us at dreamvizor.support@gmail.com with your order number and a description of the issue.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the issue.
Once verified, we will gladly send a replacement or issue a refund at no additional cost.
Lost Packages
If your package is confirmed lost in transit, we will send a replacement or issue a full refund.
Change of Mind
If you change your mind about your purchase, please contact us within 30 days of receiving your order. In some cases we may offer a return depending on the situation. Customers may be responsible for return shipping costs.
Refund Processing
Once a refund is approved, it will be processed to your original payment method within 5–10 business days. Please note that it may take additional time for your bank or credit card provider to post the refund.
Contact
For any questions regarding refunds or returns, please contact us at:
We typically respond within 24 hours.